What to Do If You’re in a Rental Car Accident in Georgia

If you’re involved in an accident while driving a rental car in Georgia, the key is to follow a clear plan. Call 112 right away – Georgia’s single emergency number, covering police, ambulance, and fire – and a patrol crew will be dispatched to your location.

If you rented the car from us at Naniko, get in touch with us immediately afterward at +995 574 28 88 55, and also call your insurance company (the contact details are listed in your rental agreement).

Below is a simple, easy-to-follow guide to help you know what to do and avoid unnecessary costs.

The Golden Rule: Stay Calm and Assess the Situation

No matter how carefully we try to avoid accidents, they can happen to anyone. The first and most important thing is to stay calm. Make sure you and your passengers are safe, look around, and check whether anyone needs medical attention. If you feel a wave of anxiety, that’s a normal stress response – take a deep breath, steady yourself, and try to look at the situation clearly.

Step-by-Step: What to Do at the Scene

• Step 1. Secure the scene. Turn on your hazard lights, switch off the engine, and set up a warning triangle. Check that everyone involved in the accident is unhurt.
• Step 2. Call emergency services. Dial 112. Georgia’s traffic police speak Russian and English well, so there’s no language barrier to worry about. Give the operator a clear description of your location or nearby landmarks.
• Step 3. Call the rental company. Contact your Naniko manager. We’re available around the clock and can walk you through the paperwork or remind you of anything from your original briefing that’s slipped your mind.
• Step 4. Notify your insurer. Get in touch with the insurance company. Our agent always writes this number into your rental agreement and points it out when you pick up the car.
• Step 5. Document everything. Take detailed photos and video of the scene – the damage to all vehicles involved, their license plates, how the cars are positioned on the road, and any nearby lane markings or road signs.

For your convenience, you can save our visual checklist below directly to your phone:

Critical Mistakes to Avoid

1. Don’t leave the scene. Georgian law imposes serious penalties for this. On top of that, your insurance will automatically deny the claim, leaving you to cover the full cost of the damage yourself.
2. Don’t settle things “on the spot.” Even if the other driver admits fault and asks to skip calling the police. Remember, the car belongs to the rental company, and without an official police report, insurance won’t cover any hidden damage.
3. Don’t move the vehicles. Until the police arrive, the cars need to stay exactly where the collision happened – otherwise the police won’t be able to properly determine who was at fault.

Naniko Is Here to Support Our Drivers

Accidents happen, and when they do, people’s safety always comes first. Obey the rules of the road, but if you do end up in an accident, just follow the steps above and stay at the scene. The Naniko team is available 24/7 and will step in right away to help you sort things out.