Select a language:
Tel: +995 (574) 28-88-55
Pick up: Find a location
OTHER LOCATIONS
Home » FAQ
Questions and answers by city:
Dear customers, we are always here to provide an individual approach to your requests and answer any questions regarding the Booking Process, Payment Rules, Pick-up, Drop-off & Locations, Security and Insurance, or any other matters.
Below you can find a list of Frequently Asked Questions. We hope this information will be useful; otherwise, please contact us via the phone numbers or email address provided.
In order to make a reservation, we offer several options to our clients. The easiest is to use the online booking on our website, which gives you up-to-date information about the car specifications and instant price calculation. Here you can choose the extra services and service locations for picking up or dropping off the vehicle. You can also book by phone (we are available 24/7) or visit our office during working hours.
The car rental process is very simple, and the only documents we need for the agreement are the passport and driving license. Note: The information in the driving license should be provided in Latin letters. We require you to provide us with scanned copies when making the reservation, and to present the original documents at pick-up time.
Depending on the chosen booking method and pick-up location, we have different approaches, though all of them are tailored to the client – we care about saving your time. If the reservation has been made online, all you need to do is sign the agreement, pay for the service and drive away in the rented car. By visiting our office, you have the advantage of seeing the cars in our fleet and choosing the suitable one; we prepare the required documents in a few minutes and you are ready to take the car. If the pick-up location is the airport or the hotel where you are staying, our rental agent will deliver the reserved car to you with all the documents prepared in advance. It only takes a few minutes.
The reservation process includes a step for reviewing our fleet online. Of course, you can choose the desired model in the booking system. However, we recommend considering the roads you will be driving on and choosing the car accordingly.
To rent a car from Naniko, the client must be over 21 years old and must have a valid driving license with a minimum of one year of experience. These restrictions are set in accordance with international standards.
The online booking system allows you to edit any information and, if required, change the car too. In that case, you will receive a new reservation number with the updated data. Otherwise, contact us and you can be sure of receiving quick assistance.
You can choose any payment method to pay for the service. We accept credit cards, bank transfer and cash payment. Note: If we deliver the vehicle to the airport or the hotel, the service should be prepaid by credit card or bank transfer; otherwise, it is possible to pay in cash to our rental agent.
We do not require the service to be prepaid, though you should choose the payment method. If it is a credit card, just fill in the details. If it is a bank transfer, we need the account information. No charges are made in advance. Our relationship is based on understanding. In case of canceling the request, we ask you to release the booking as early as possible, so that the car can be made available to other clients.
We require a deposit for car rental, which varies according to the vehicle type. If you choose credit card payment, the deposit amount will be blocked on your account; otherwise, you leave the amount in cash.
We will release the security deposit on your credit card as soon as you return the car in the same condition as received. Please note that the actual arrival of funds depends on your bank’s policies and, in accordance with banking regulations, may take some time.
One of the privileges that we give to our clients is access to Additional Services. You can find the list and choose them when booking. The price is calculated taking into account all the chosen services. We provide specific equipment, a professional driver and some other assistance according to your needs.
Yes, you can take advantage of our one-way rental service. Our options are flexible and tailored to your specific needs. Since we have branches in all major cities across Georgia, the choice of drop-off location is entirely up to you. For instance, you can pick up your car in Tbilisi and return it directly to Batumi International Airport or other available locations.
If you have planned a round trip in the Caucasus, it is possible to get special permission to cross the border. To prepare the document, we need to be informed in advance. In general, we permit all the countries bordering Georgia to the south – Turkey, Armenia and Azerbaijan.
Yes, you can pick up the car directly at the airport. We always request your flight details in advance for delivery. Our rental agent will meet you in the arrivals hall, holding a sign with our company logo.
We constantly track updated flight arrival data, so you can have peace of mind: the rental agent will be there on time. If the flight is delayed for more than 24 hours, we will try to contact you to get updated information.
Upon receiving the car, we sign the Vehicle Condition Report, which records the current status of the vehicle. The car is handed over to you clean and with a full tank of fuel. Upon return, the car must be in the same condition, clean, and with a full tank. Our rental agent will inspect the car, after which we will sign the Return Act.
Yes, all our cars are covered by a CASCO insurance package, and this service is already included in the rental price at no additional charge. Under the standard rate, in the event of an insurance claim, the client’s liability is limited to the amount of the security deposit. If the damage exceeds the deposit, the insurance covers 85% of the costs, and the client agrees to pay 15% of the total damage amount. To completely protect yourself, you can purchase the Full Cover service. In this case, your deposit is fully protected, and if you are not at fault for the accident, you are released from any financial liability. All insurance rules and liabilities apply in accordance with the terms and conditions provided in the rental agreement.
In the event of a traffic accident, the first thing you must do is contact the patrol police at 112, and then notify the Naniko representatives and the insurance company. Please note: under no circumstances should you move the vehicle during an accident until the authorities arrive. All further procedures apply in accordance with the terms and conditions provided in the rental agreement.
If any warning lights light up on your dashboard, please stop the car, turn off the engine, and take a photo of the indicator. After that, immediately contact Naniko staff for further instructions.
